Support for anyone experiencing domestic violence

We believe everyone has the right to feel safe in their home. If you or anyone you know is experiencing any form of domestic violence or abuse we've highlighted here all the places you can go for support.

The Make a Stand pledge has been developed by the Chartered Institute of Housing in partnership with Women’s Aid and the Domestic Abuse Housing Alliance. It was created to encourage housing organisations to make a commitment to support people experiencing domestic abuse.

As part of the campaign Gateway have pledged to:

  1. Put in place policies to support residents who're affected by domestic abuse
  2. Make information about national and local domestic abuse support services available on our website and in other appropriate places so they are easily accessible for residents and staff
  3. Put in place policies to support members of staff who may be experiencing domestic abuse
  4. Appoint a champion at a senior level to champion what we're doing to support people experiencing domestic abuse

As part of our commitment to the campaign we’re sharing information on our website to help signpost our residents facing domestic abuse. Detailed below are links to some useful resources for anyone dealing with domestic violence issues, or worried about a friend or relative.

Local ServicesTower Hamlets 1 stop shop

Click the links below for a full round up of local support services in each of the Boroughs we operate in. 

National Services

Citizens Advice has a full list of organisations that help ALL victims of Domestic Violence

National Domestic Violence Helpline: 0808 2000 247; A 24hr Freephone helpline that is available 7 days a week.


Refuge: Provide safe, emergency accommodation through a network of refuges, including specific services for women from minority ethnic communities and cultures.

Telephone: 0808 200 0247 (24 hours)


Women’s Aid: Their website provides a The Survivor's Handbook  which provides a range of information including legal and housing advice, tips on how to create a safety plan and advice for people with specialist housing needs. It's available in 11 languages and in audio. 

They also run a website to support to children and teenagers who may be living in a home affected by domestic violence, or in a violent relationship themselves.

Telephone: 0808 200 0247 (24 hours)


Action on Elder Abuse: This charity gives confidential advice and information to older people who are victims of violence or abuse as well as offering advice to anyone worried about older friends or relatives. 

Helpline: 0808 808 8141 (freephone 9-5 Monday to Friday)

Tel: 020 8835 9280


National Stalking Helpline: Provides advice on how to deal with any type of stalking behaviour. You can request support in any language via their website.

Helpline: 0808 802 0300 (free on most major mobile networks)
Open 9.30-4 Monday to Friday


Honour Network Helpline: A national helpline run by Karma Nirvana, a charity which supports victims and survivors of forced marriage and honour-based abuse.

Helpline: 0800 599 9247 (9.30-5 Monday to Friday)


Rape Crisis: Their website provides contact details for centres and gives information about rape and sexual violence for those directly affected and those supporting victims of rape and sexual assault.

Rape Crisis (England and Wales) National Freephone Helpline: 0808 802 9999 (12-2.30 and  7-9.30 every day)