Communal and cyclical repairs

If you notice a repair is needed in the communal areas of your block, it is your responsibility to report it to us.

This could include:

  • broken entry system or door
  • no communal lighting
  • worn carpets
  • damaged cupboard doors
  • blocked guttering, pipes and drains
  • leaks
  • bulk rubbish in the bin store.

Please let us know if you notice a repair is needed by calling our customer service team on 020 8709 4300 or emailing us.

Cyclical repairs

We have a planned programme of maintenance works for all our schemes. This is for communal internal and external decorations and is based on our stock condition survey.

It is done on a 5-6 year rolling programme and is covered by the sinking fund which is part of your service charge.

You will be consulted on the scope of the works before they begin in your block.