Contact us using British Sign Language
We want everyone to be able to contact Gateway in a way that works for them.
If you use British Sign Language (BSL), you can use SignVideo to help you communicate with us.
What is SignVideo?
SignVideo is a video service for people who use BSL. It connects you with a BSL interpreter, who can help you communicate with our team.
You can use it when you need to contact us about your home or our services.
Customers are already making use of the service. In October, 25 calls were made to Gateway using SignVideo, with a 100% answer rate.
How do I use SignVideo?
You can access SignVideo online or through its app.
Find out more about Sign Video, here.
If you know someone who may find this service useful, please share this information with them.
Everyone should be able to access our services and get the support they need.
Other ways to get in touch
We want it to be as easy as possible. There are lots of ways that you can contact us:
- Email: customer.services@gatewayhousing.org.uk
- Phone: 0208 709 4300
- Letter or in person: Gateway Housing Association, 409-413 Mile End Road, London, E3 4PB
- MyHome Portal
