Iain's story
Iain has lived in his Gateway home in the Isle of Dogs for over 26 years - the longest he's lived anywhere in his life. When we asked Iain about his experience with Gateway, he said:
"The company has definitely made improvements. For example, the change in contractors. I've seen a big improvement with people coming out to do work and giving it a really good check to make sure the job is done to stop people having to come out again in future.
"I've attended a few Gateway events over the last few years. I was impressed that Gateway was taking ownership for what they could do better.
"I have come along to events at community centres and at my home, but I've also attended consultations. In these meetings, I have shared my feedback on policies and strategies to make sure that resident feedback helps shape the decisions made at Gateway.
"It's always lovely to bump into the team. I appreciate that Gateway make the effort to put on events. If you're a Gateway resident, make sure you go along and share your feedback and see the the team."
Thanks, Iain.
Feedback from our customers is really important to us. We always want to hear about your experience at Gateway. To share you feedback, please email: customer.experience@gatewayhousing.org.uk
