Help with paying your rent 

We understand that managing money can sometimes be difficult. If you are worried about paying your rent or service charges, please contact us as soon as possible. The sooner you get in touch, the sooner we can help.

Our Income Recovery Team is here to offer support, advice and guidance. We will listen to your situation and work with you to find the right support.

How we can help

We can help with:

  • Questions about your rent account
  • Rent and service charge payments
  • Understanding your rent statement
  • Budgeting and money advice
  • Debt advice referrals
  • Rent cards and replacement rent cards
  • Payment plans where appropriate
  • Offering a range of ways to pay your rent  
  • Advice on Housing Benefit and other welfare benefits  
  • A confidential and supportive service.

If you're struggling to pay

If you are finding it difficult to pay your rent, please don't ignore the problem. Contact us as soon as possible:

We also work closely with external agencies and specialist support services, so if we cannot provide the help directly, we can connect you with organisations that can.

To ensure rents remain fair and affordable, we follow guidance set by the Regulator of Social Housing.