Need help now?

  • If someone is in immediate danger, call 999. 
  • If the situation is not an emergency but you need police assistance, call 101. 
  • If you're worried about your own safety or someone else's, please contact us as soon as possible. 

Safeguarding – staying safe

Everyone has the right to feel safe in their home and community. 
We want to help protect customers from abuse, neglect, exploitation and harm.  

If you're worried about your own safety, or concerned about someone else, please let us know. 

We will listen, take your concerns seriously and work with the appropriate agencies to help keep people safe. 

What is safeguarding?

Safeguarding means protecting people from abuse, neglect, exploitation or harm. 

This includes children, young people and adults who may be at risk because of their age, health, disability, personal circumstances or living situation. 

Examples of safeguarding concerns include: 

  • Someone being abused or harmed 
  • Neglect of a child or vulnerable adult 
  • Financial exploitation or scams 
  • Domestic abuse 
  • Modern slavery 
  • Coercive or controlling behaviour 
  • Self-neglect 
  • Concerns about a person's wellbeing or ability to keep themselves safe.

Abuse can happen anywhere and may be carried out by someone known to the person, a professional, a neighbour, a family member or a stranger.

How do I report a safeguarding concern?

If you are worried about your own safety, or the safety of someone else, please contact us as soon as possible. 
You can report a safeguarding concern by: 

If you are reporting a concern about someone else, please provide as much information as possible so we can understand the situation and offer appropriate support. 
 
In an emergency 
If someone is in immediate danger, a crime is taking place, or urgent medical assistance is needed, call 999 immediately. 
For non-emergency police matters, call 101.

How Gateway can help?

If you report a safeguarding concern to us, we can: 

  • Listen to and record your concerns
  • Assess any potential risks
  • Work with local authority safeguarding teams, the police and other support agencies where appropriate
  • Help residents access support services
  • Take action where concerns relate to a tenancy or neighbourhood issue
  • Keep you informed throughout the process
  • Treat all information sensitively and confidentially where possible

We know raising a safeguarding concern can be difficult. We are committed to supporting residents who come forward and helping people access the support they need. 

Additional support  If you need advice or support, the following organisations may be able to help: 
NSPCC 
Support and advice for children, young people and adults concerned about a child's welfare. 
Website: https://www.nspcc.org.uk Helpline: 0808 800 5000
Hourglass 
Support for older people experiencing abuse or neglect. 
Website: https://www.wearehourglass.org Helpline: 0808 808 8141 
Victim Support 
Independent support for anyone affected by crime. 
Website: https://www.victimsupport.org.uk 
Helpline: 08 08 16 89 111 
Samaritans 
Confidential emotional support available 24 hours a day. 
Website: https://www.samaritans.org  
Helpline: 116 123 
Will the information I give be kept a secret?

We will treat your information confidentially wherever possible.  

There might be times when we need to share information with the police, social services or other agencies to protect you or someone else from harm. If we need to do this, we will explain why wherever possible.

Our Safeguarding Policy  

Safeguarding Adults at Risk Policy