Storm damage guidance
Stormy weather continues to affect many parts of the UK inlcuding East London.
Help is available if your home has been affected by adverse weather. We advise you read our guidance below before calling us to make sure you are contacting the correct organisation who can best assist you.
Fence damage:
As the landlord, we are responsible for repairs in boundary fences, gates and walls which divide a Gateway property from a road or public footpath. We will not carry out repairs in dividing fences between neighbours, as these are the residents' responsibility. We are not responsible for gates in dividing fences or a gate giving access to the rear garden from the front garden.
Roof tile damage:
The quickest way to report and book in repairs is through our online service MyGateway portal. You can also call us on 020 8709 4300.
Blocked main sewerage drains:
Contact your water company. Not sure who that is? Find out here.
Power cut or electrical emergency:
Visit the UK Power Network website or call them on 0800 31 63 105.
Fallen trees:
If a tree has fallen on Gateway land, please contact us. You are responsible for fallen branches in your gardens.