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Community trigger

The Anti-social Behaviour, Crime and Policing Act 2014 introduced specific measures designed to give victims and communities a say in the way that complaints of anti-social behaviour are dealt with.

This includes the community trigger or anti-social behaviour case review, which gives victims of persistent anti-social behaviour reported to any of the main responsible agencies (council, police, housing provider) the right to request a multi-agency case review of their case – regardless of which agency is investigating the case – where a local threshold is met.

The Trigger should only be used if no action has been taken as a result of repeat reporting of anti-social behaviour. The Trigger cannot be used to report general acts of crime which should be reported to the police.


The use of the community trigger does not interfere with your right to follow your landlord’s internal complaint procedure; both processes can run at the same time.

More detailed information on the process, including the threshold and how to apply, can be accessed by clicking on the link below:

Tower Hamlets residents:

Hackney residents:

  1. Anti-Social Behaviour