Resident support outreach team
The council has appointed a team of outreach officers who will be working to support residents making the move to Universal Credit.
These officers will be in various locations across the borough. Please get in contact via the referral form or email address below and we will let you know the nearest location to you.
You can refer yourself or someone else for support from the team now.
For more information or to book an appointment with the team please contact: lbthresidentsupport@towerhamlets.gov.uk .
Are you ready?
- most people will be paid Universal Credit once a month direct to their chosen account
- you'll get a single payment for your household
- if your Universal Credit includes rent you'll need to pay this to your landlord yourself
- you'll be expected to make your claim online.
Contact Toynbee Hall debt and money advice services on 020 7392 2989 or via email money@toynbeehall.org.uk for advice and help setting up a bank account and direct debits.
The council’s benefits service can provide information about your Housing Benefit, Council Tax Reduction, entitlement to discretionary housing payments and free school meals
The Money Advice Service, which was set up by the government to provide free and impartial advice services, has produced a video which could also help you prepare for Universal Credit.