Leaseholder FAQs

Here you will find answers to many of the frequently asked questions we get from our leaseholders. 

  1. What is a block charge?
  2. What are actual service charges?
  3. What is the First Tier Tribunal?
  4. Can I replace my existing windows?
  5. Why should I pay for bulk rubbish to be collected?
  6. What are estimated service charges?
  7. How do I know if the service charges for homeowners are reasonable?
  8. Do I have a separate major works account?
  9. When can I expect to be consulted about work to be carried out to the property or estate?
  10. If I do not agree with my service charges do I have to pay them?
  11. If I have an issue regarding any service I receive from Gateway, how do I raise it?
  12. When will I receive my estimated service charge?
  13. What dates does the financial year run from and to?
  14. How is the decision made on who should do the work?
  15. Where can I obtain independent financial advice?
  16. What is an estate charge?
  17. Can I sublet my flat?
  18. Is there any limit to the costs of major repairs and maintenance?
  19. How do I get a breakdown of my service charges?
  20. Can I keep pets?
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How is the decision made on who should do the work?

We are required to work only with contractors who can meet our criteria for experience, financial stability and quality. We will use new contractors only if they meet these standards. Commercial contractors cannot have any connection with our staff. Competitive tenders are required for major works. We will usually choose the one quoting the lowest price, subject to their compliance with the other criteria referred to, but would stress that price is not the only consideration in appointing contractors. If we appoint a contractor who has not provided the lowest quote, then we will explain why.