Leaseholder FAQs
Here you will find answers to many of the frequently asked questions we get from our leaseholders.
- What is a block charge?
- What are actual service charges?
- What is the First Tier Tribunal?
- Can I replace my existing windows?
- Why should I pay for bulk rubbish to be collected?
- What are estimated service charges?
- How do I know if the service charges for homeowners are reasonable?
- Do I have a separate major works account?
- When can I expect to be consulted about work to be carried out to the property or estate?
- If I do not agree with my service charges do I have to pay them?
- If I have an issue regarding any service I receive from Gateway, how do I raise it?
- When will I receive my estimated service charge?
- What dates does the financial year run from and to?
- How is the decision made on who should do the work?
- Where can I obtain independent financial advice?
- What is an estate charge?
- Can I sublet my flat?
- Is there any limit to the costs of major repairs and maintenance?
- How do I get a breakdown of my service charges?
- Can I keep pets?
When will I receive my estimated service charge?
Each year you'’ll receive a summary for the whole year’s estimate. An invoice for payment of the first half year’s estimate will be sent to you in April or January depending on the terms of your lease.
If your lease runs from 1 April to 31 March you will receive an invoice for the second half year's estimated service charge in October.
If your lease runs from 1 January to 31 December you will receive an invoice for the second half year's estimated service charge in July.
You can find the details of the dates of your lease on the lease itself or you can contact our general enquiries line.
This invoice will also include an adjustment for the previous year’s actual costs.