Leaseholder FAQs
Here you will find answers to many of the frequently asked questions we get from our leaseholders.
- What is a block charge?
- What are actual service charges?
- What is the First Tier Tribunal?
- Can I replace my existing windows?
- Why should I pay for bulk rubbish to be collected?
- What are estimated service charges?
- How do I know if the service charges for homeowners are reasonable?
- Do I have a separate major works account?
- When can I expect to be consulted about work to be carried out to the property or estate?
- If I do not agree with my service charges do I have to pay them?
- If I have an issue regarding any service I receive from Gateway, how do I raise it?
- When will I receive my estimated service charge?
- What dates does the financial year run from and to?
- How is the decision made on who should do the work?
- Where can I obtain independent financial advice?
- What is an estate charge?
- Can I sublet my flat?
- Is there any limit to the costs of major repairs and maintenance?
- How do I get a breakdown of my service charges?
- Can I keep pets?
Back to the list
Why should I pay for bulk rubbish to be collected?
It is a legitimate charge for your block or estate and is recoverable under the lease. This is not the removal of rubbish from your bins that the council collect weekly and is paid for within your council tax. This is rubbish that has been dumped in your block or your estate and needs to be removed. If we establish the identity of the culprit who dumped the rubbish, we will endeavour to recharge them in full. If not the charge will be apportioned across the block/estate.