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Your service charge explained

A service charge is the money tenants, homeowners and shared owners pay for the cost of services and repairs to shared parts of their building.

For example, if you live in a block of flats with a communal area, the cost of maintaining that communal area is covered by a service charge because it is available to all residents.

Service charges also apply to communal areas outside of your building, such as gardens and playgrounds.

Service charge estimates for 2024 to 2025

Your service charge will change from 1 April 2024.  We have sent you a notification that sets out our estimates from April 2024. 

We understand that you may have questions about your service charge estimates. Please refer to the relevant links below, explaining your service charge estimate based on your tenure type:

Click here if you’re a general needs tenant 

Click here if you’re a shared owner

Click here if you’re a leaseholder

Click here if you’re an Enhanced Housing Management tenant

Find out more

Click here if you need any support or additional help

Click here to visit our service charges page

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