Governance
Our Commitment
We are committed to strong governance, transparency, and accountability to ensure we deliver safe, high-quality homes and services for our residents.
Governance Framework
We follow the NHF Code of Governance 2020 ensuring compliance with sector best practice. You can download the Code of Governance from the NHF website.
Regulatory Compliance
Regulatory Judgement.
Our current rating from the Regulator of Social Housing:
- G1 - The landlord meets our governance requirements.
- V1 - The landlord meets our viability requirements and has the financial capacity to deal with a wide range of adverse scenarios.
Gateway Regulatory Judgement — 2025
Managing Risk
Risks are uncertain future events that could influence the achievement of an organisation’s strategic objectives. The impact is calculated considering a balance of the following areas: financial, legal / regulatory, growth, customers / communities, or reputation / trust. We have a Risk Management Framework that outlines our methodology for identifying potential risks relevant to us and sets out the strategy for dealing with them.
we have an Assurance Framework which maps internal and external assurance within Gateway which we use to demonstrate our defense against our risks.
Value for Money
Our latest Value for Money Statement outlines how we deliver efficiency and effectiveness. The statement will be available soon.
Tenant Satisfaction Measures
We publish our Tenant Satisfaction Measures (TSMs) annually on our website.
Resident Engagement
Learn how we involve our residents in decision-making:
Find more about the Resident Forums
Find more about surveys.
Contact Us
For governance-related queries, email: governance@gatewayhousing.org.uk