Join one our forums and help improve services for everyone

We have set up three forums to work with residents, hear your feedback and develop plans to improve existing and develop new ones.

Each forum meets for 2 hours 4 times a year – either in the evening or during the day, in person or online depending on what suits the people taking part.

The meetings have set agendas that are agreed with the resident members and focus on what is important for all residents.

Members have the chance to put across their views, make suggestions, help design and shape services and challenge when they feel a service isn’t good enough.

The meetings are supported by members of Gateway’s Customer Experience Team and chaired by a resident member.

The Forums are:

General Needs Forum: this is for tenants who pay rent.

Enhanced Housing Forum: this is for residents living in one of our sheltered schemes for older people.

Leaseholders and Shared Owners Forum: this is for Leaseholders who own their home and Shared Owners who own part of their home and pay rent on the rest.  

We are looking for residents to join the Forums and take part in 4 meetings a year. In return you can use your experience and expertise to make things better for all residents. We will also provide training and support, help you develop your skills, and reimburse any expenses to might have from taking part.

For more information and to apply email with your details to customer.experience@gatewayhousing.org.uk